Terms & Conditions

PAYMENT TERMS: 

First time orders must be accompanied by a proforma payment method.  All payments are in U.S. dollars.

EFT transactions will be charged a bank fee of $25 in North America or $50 for foreign transactions.  A $35 returned check fee will be charged on all returned checks or ACH transaction.     NET TERMS: Worlds Away may extend Net30 terms to qualified applicants, only after the first-time order has been completed and prepaid in full. To apply for Net30 terms, customers may complete a Worlds Away credit application and return to accounting@worlds-away.com. An outside credit reporting service may be used in the application process. Customers must retain a credit card on file, to be charged automatically if timely payment is not made. Late payments are subject to 1.5% finance charge per month plus all collection fees.

Net Terms may be revoked at any time. Payment Terms are subject to change without notice at the discretion of Worlds Away.

SHIPPING

WORLDS AWAY SHIPPING: We offer business and residential drop services, as well as upgraded Threshold and White Glove delivery. Freight charges are based on percent of sale, service level, and ship-to location. All small parcel orders ship standard FedEx Ground unless specified otherwise. For available service options and estimated shipping charges, you may contact your Worlds Away sales representative or email shipping@worlds-away.com.   **Any delivery address that must be changed after an order has shipped is subject to additional fees.

3^RD PARTY SHIPPING: To use a 3^rd party carrier, please provide instructions, including a contact name and number, at the time of order placement and fill out a third-party agreement to be kept on file.

*By choosing to use a 3^rd party carrier, all responsibility and liability for the shipment is assumed by the customer and their carrier at the time of pickup from the Worlds Away warehouse.

CLAIMS & RETURNS

Worlds Away works to ensure all products are free of defects. All Worlds Away products are hand-crafted and therefore have industry-accepted plus/minus dimensional tolerances. Due to natural grain, texture, and color variations with raw materials, finishes are not guaranteed to match exactly.

CLAIMS:

Both residential and business deliveries must be inspected at delivery, minimally noting any exceptions/damages to the packaging (i.e. cuts, creases, holes, punctures, etc.). Any damages must be clearly noted on the carrier’s Proof of Delivery (POD) before the driver leaves. If POD is signed without any notation of damage, the recipient is affirming that the items were received free of damages/exceptions. Any claims/damages reported after delivery will be the responsibility of the recipient.

*Damaged items must not be moved from the original ship-to location nor may packaging be discarded until a claim is complete. 

All damage claims must be filed in writing within 10 days of receipt by emailing claims@worlds-away.com with the following information: 1) Worlds Away invoice number; 2) Product SKU; 3) Photographs of the product and its carton.

*If the above Terms & Conditions are not followed, a claim will not be honored.

RETURNS: For all returns, note that it is your responsibility to return the item back to us in original packaging. Once we receive the returned piece in perfect condition, your account will be credited for the amount of the item minus original freight and a 25% restocking fee. Since we are unable to refund a damaged item, it is advised that you insure the item with the shipping company when returning; that way, if the item arrives damaged, you may file a claim with the shipper for reimbursement. Items delivered & accepted/signed for, during a white glove delivery, are non-refundable.

*If customer reaches an agreement with Worlds Away to keep an item “as is” and/or to have the item repaired locally, the claim is closed, and returns will not be accepted.

Terms, Conditions, and Pricing are subject to change.